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Customer Services
Contact Us - How to Order - Track Your Order - Support & FAQs
>>> Contact Us
IndeedBuy offers you professional, prompt, friendly assistance from our team of fluent English speaking Chinese staff.
By Online Messenger
If you want to buy our products and have any question about the price, product features, etc.. Please contact our online sales representatives online or through Live Chat .
By Phone
Please call us at: (86)755-23999125 (China phone); If we are not in,please leave us a message below, we'll reply as soon as possible and no late than 24 hours.
Our team is in the office Monday through Saturday
Beijing,China
By Email
If you have any questions about the item you already bought, exchange, refund or any technical problems, please email us at our customer support email: services@indeedbuy.com , we'll reply as soon as possible and no late than 24 hours.
Visit us in China
We'd like to meet our friends allover the world. Please make an appointment first by email us at:
services@indeedbuy.com ;
We'd like to book you hotel, and pick you up at the airport. Our Main office:
Rm506,Gongyi Building,No.55,Zhenhua Rd.,
Futian Dist.,
Shenzhen,
China
Contact Us
>>> How to Order
To begin finding items from IndeedBuy, you can both choose Search or Browse. Each method has its advantages, depending on what you're looking for.
Search
If you're looking for a specific item, Search is the better option. Use the Search box at the top of any IndeedBuy’s page to find a wedding dress, for example, use the search phrase "wedding dress". Narrow your search by adding brand names or other features such as "white" or "stain".
Browse
If you're not sure what you're looking for, or if you just want to scroll through the item listing, browsing is the better option. When you browse on IndeedBuy, you click through categories and lists of items, exploring as you go, until you find something you're interested in.
Item Description
We give important product information in the Item Description.
Check Item Specifics for information such as technical data, dimensions, age and condition.
Photos
Offer more clues to the quality and condition of the item.
How to Place An Order
Check the prices, quantity requirements and shipping fees
Price: The actual price is dependent on the quantity ordered. In general, the more you buy the more you save.
Please check the shipping details carefully and pay special attention to:
A) Shipping discounts and delivery time
B) Shipping methods (Air Mail,EMS,DHL, etc.)
For the detailed shipping cost, please check the "Shipping and Price"
Add to Cart
After you decided to buy one of products from our site, you can select purchase quantity, Shipping method and add to your Cart.
How to Confirm An Order
Simple Check-out Process
A) Place an order with us.
B) Make a payment to us (PayPal, Western Union or Wire).
C) When you placed the order, we need to prepare the merchandise within the specified processing time. Once the merchandise is shipped, you will be notified with the tracking information by email.
D) When you receive the merchandise, remember to carefully check the quality and quantity of the item(s).
E) If you are satisfied with the merchandise,we recommend you to write review at our site.
>>> Track Your Order
If you want to track your order, please log in your account which is very easy.
In your IndeedBuy account, all order status and information can be checked, including: shipping address, shipping method, payment information and items ordered.
Order status will be also displayed in your account when there is an updating. Detailed shipment information including tracking number to your account. You can track it.
>>> Support & FAQs
When will I receive my items after I place an order?
There are two key factors that will decide when you will receive your items.
- Shipping Method: Delivery time varies by shipping method.
Time in transit varies depending on where you're located and where your package is coming from.
- Item Processing Time: There are different processing times for different items.
Average processing time is 1 to 5 working days (Excluded wedding/events apparel and customs made items); however, this varies by according to the item’s stock status.
Do you ship the item to my country?
Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. There we suggest you to contact us and make sure whether items can be shipped to your country using a specific shipping method.
How do I combine shipping?
If you are interested in combining orders into one shipment and you have purchased all items from the same seller, click “Leave Message” to inquire about available shipping options.
How do I calculate shipping cost?
On shopping cart page, you can click “Calculate” to input the item’s quantity and the destination country and see the total shipping cost.
Why is the shipping cost on some items so high?
The delivery cost depends on which shipping method you choose, where your delivery destination is and shipping time. For example, the delivery cost can have ten dollars difference between using DHL as opposed to EMS. We suggest you to choose one that best meets your demands on price and delivery time.
If custom duties are incurred, who is responsible?
It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies.
If the Package held by Customs, who will be responsible for Package clearance?
If the items are detained by Customs after the shipment has been left China, the buyer is responsible for clearance of the detained items.
If a very large order is delivered from China to my country, will customs seize my order?
Yes, it is a possibility. We suggest you to ask us in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.
What if my parcel is seized by customs?
If your items can not be cleared at customs, you need to provide us with the letter authorized by customs stating why they will seize it, and you can apply fully refund.
How do I change the shipping method?
Once you have placed an order, then the shipping method cannot be changed anymore unless we accept other shipping methods at the same price.
How do I change my shipping address?
If your order has been placed, you can’t change your shipping address.
How can I tell if my items have been shipped or not?
When items shipped out, the order will be filled into folder “shipped” in your account. You can either click the order number to find the track code. Also, IndeedBuy will send you a system email and inform the shipping details after the shipment. You can track the item delivery status online with the tracking code provided by us.
What could cause an invalid tracking code?
Invalid tracking numbers could be due to:
a) The shipping company hasn’t updated the recent delivery information to their website.
b) The tracking code was not correct.
c) The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.
What happens if the tracking number is invalid?
The tracking information normally appears after 1-2 days. If you cannot find a tracking number after a long time,please contact us.
